Product Warranty

Ceramic Products

Limited lifetime warranty

Icera provides a limited lifetime warranty for its branded vitreous china and fire clay plumbing fixtures to be free of defects in material and workmanship. Product damage after shipping, scratching, staining, and other effects from chemical use, water, and atmospheric conditions are not considered manufacturing defects but are considered wear and tear.  Use of in-tank toilet cleaners will void the warranty. 

Electronic Bidet Seats

3-year Limited Warranty

For electronic bidet seats and integrated bidet toilet seats, Icera provides a warranty against defects in material and workmanship limited to three (3) years from the date of purchase. Scratching, staining, and other effects from chemical use, water, and atmospheric conditions are not considered manufacturing defects but are considered normal wear and tear.  Use of the bidet seat with non-confirming electricity supply / water supply pressure, outside of the specified supply parameters, will void the warranty. 

Vanities & Stone Tops

1-Year Limited Warranty

For vanities, wood furniture and stone tops, Icera warrants its products to be free from defects in material or workmanship for one (1) year from the date of purchase by the original purchaser.  This warranty does not cover: costs of removing warranted material or the installation of replacement material, natural variations and aging inherent in wood, normal wear and tear or damage/defects caused by mis-use, physical or chemical abuse, improper installation or maintenance, use of caustic grout or caulking during install, negligence or modification in any way.

Door & Drawer Considerations.  Please ensure that drawers and doors have been installed properly, by adjusting the rails and hinges.  Doors that are warped 1/4” or less should hang for 2 months before replacement is requested.  Typically, a door will return to its normal flat position once it is acclimated to temperature and humidity conditions.

Wood Characteristics.  Wood is a beautifully natural material. The figuring (grain) of each piece is unique to every vanity produced. Every vanity will contain a different figure, including birdseye knots and heartwood streaks.  These are not considered defects, but beautifully unique character.  There will also be a natural aging of every wood species over time which changes the overall color of the vanity.  In most instances, this will be a darkening of dark woods and a yellowing of light woods.  Direct sunlight will hasten this effect. Given this natural beauty, no two vanities will ever match in figure or color (if stained or clear-coated) and warranty replacement doors and drawers will not match the existing surrounding wood figure or color.

Painted Parts.  The face frame, box, doors and drawer fronts of our painted line of vanities are made of solid wood components that have been assembled and then finished with a durable painted finish.  Since solid wood naturally expands and contracts, the joints on a painted vanity do the same, as a result, you may see hairline cracks in the finish surface at box, door and drawer joints.  These joint lines are normal and do not affect the strength of the construction.  These cracks can be filled and finished periodically with commercially available products although may return with repeated expansion and contraction. These cracks are not considered defects in solid wood cabinetry.

Stone Characteristics.  As with wood, natural stone products will have naturally occurring characteristics such as variation in grain, color, and mineral streaks.  Due to this natural beauty, new and/or replacement pieces may not match display samples and/or existing pieces.

Hardware & Parts

1-Year Limited Warranty

For non-ceramic hardware items and parts, such as fixture trim, various fittings, toilet bowl seats, and tank flushing mechanisms, Icera provides a warranty against defects in material and workmanship limited to one (1) year from the date of purchase. Changes in finish gloss, scratching, staining, and other effects from chemical use, water, and atmospheric conditions are not considered manufacturing defects but are considered normal wear and tear. Variations in color will occur naturally due to manufacturing processes and are not covered under this warranty. Use of in-tank toilet cleaners will void the warranty.

General Terms


Icera is not responsible for removal or installation costs.

The above warranty is extended only to the original purchaser of the product(s).  This warranty is non-transferable.  Proof of purchase is required for all warranty claims.  This warranty is voided and does not apply where items have been improperly stored, damaged or improperly installed.

Icera reserves the right to inspect claimed defective products.  Icera will, at its election, repair, replace or make appropriate adjustment where Icera inspection discloses any such defects occurring in normal usage within the warranty period after purchase. Comparable products will be offered as replacements for products not then available. Some replacement parts may vary from those originally supplied and are subject to availability.

Warranties are not applicable to products sold by unauthorized resellers.  The consumer accepts responsibility to research the integrity and reputation of the reseller to ensure they are authorized to sell and provide appropriate pre purchase and post purchase service. Internet resellers should be particularly scrutinized as they are very difficult to evaluate and often provide very limited or no customer service.

This warranty applies to unmodified products when properly installed and maintained per factory instructions for their normal and intended application.  Icera highly recommends installation by a licensed professional plumbing contractor.  To obtain service or to purchase replacement parts not covered by the above warranty, contact your local Icera dealer.

Icera reserves the right to make changes in product design, manufacturing process, packaging, or availability at any time without notice.

Implied warranties including that of merchantability and fitness for a particular purpose are limited to the duration of this warranty.  Icera and/or dealer expressly disclaims any liability for special, incidental or consequential damages.

Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you.  This warranty gives you specific legal rights.  You may also have other rights which vary from state/province to state/province.

This is Icera’s exclusive written warranty.  This exclusive written warranty is issued in lieu of all other warranties, expressed or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.

Scroll to Top